Returns & Refunds Draft
Our promise
We want you to love your mug. If something isn't right, we're here to help.
Return window
You may request a return within [30] days of delivery. Items must be unused, undamaged, and in their original packaging.
How to start a return
- Email [your-support-email] with your order reference (MLW-…) and the reason for return.
- We'll reply with return instructions and the return address.
- Ship the item back to [return address]. Keep your tracking number.
Return shipping costs
Return shipping is [paid by the customer / prepaid by us], except where the item arrived damaged, defective, or incorrect — in which case we cover it.
Refunds
Once we receive and inspect your return, we'll email you the outcome. Approved refunds are issued to your original payment method within [5–10] business days. Original shipping charges are [non-refundable / refundable].
Damaged, defective, or wrong item
If your order arrives damaged or incorrect, email us within [14] days of delivery with photos. We'll send a replacement or full refund at no cost to you.
Exchanges
The fastest way to exchange is to return your item for a refund and place a new order.
Non-returnable items
Final-sale or personalized items (if any) are not eligible for return. This will be noted at the time of purchase.
Contact
Need help? Email [your-support-email]. Merchant of record: [Merchant legal name].